Frequently Asked Questions

Project cargo refers to large, heavy, high-value, or complex pieces of equipment that require specialized handling and transportation. This includes items like industrial machinery, wind turbines, generators, mining equipment, and construction vehicles. Unlike standard freight, project cargo requires custom planning, specialized equipment, and often multi-modal transportation solutions.

Seaway Project Cargo specializes exclusively in oversized, out-of-gauge, and heavy equipment shipping. With 18+ years of experience and operations in 154+ countries, we provide: dedicated project managers, 24/7 real-time tracking, custom engineering solutions, comprehensive insurance options, and end-to-end logistics coordination.

We serve a wide range of industries including: Construction, Mining, Oil & Gas, Agriculture, Renewable Energy (wind, solar), Manufacturing, Aerospace, Maritime, Power Generation, and Infrastructure Development. Our team has specialized knowledge of each industry's unique requirements and regulations.

Seaway Project Cargo operates globally with services to 154+ countries across 6 continents. We have strong networks in North America, South America, Europe, Asia, Africa, Australia, and the Middle East. Our strategic partnerships with local agents ensure smooth operations even in remote locations.

We offer comprehensive shipping solutions including: Ocean Freight (FCL, LCL, flat rack, open top, RoRo, breakbulk, heavy lift), Air Freight (charter, part charter, standard cargo), Inland Transport (trucking, rail, barge), and specialized services like crane operations, rigging, and customs brokerage.

Out of Gauge cargo exceeds standard container dimensions. We handle OOG cargo using specialized equipment like flat racks, open-top containers, and breakbulk vessels. Our engineers calculate exact dimensions, secure required permits, plan routes avoiding obstacles, and arrange appropriate lifting equipment.

Seaway Project Cargo handles cargo weighing up to 1,000+ tons per piece. We utilize heavy-lift vessels with onboard cranes (up to 1,800 MT capacity), specialized multi-axle trailers, Self-Propelled Modular Transporters (SPMTs), and mobile/crawler cranes.

Yes, we provide complete door-to-door service from origin to final destination. This includes pickup from manufacturer/warehouse, inland transport to port, ocean/air freight, destination port handling, customs clearance, and final delivery to site.

You can request a quote through our website's Get Quote form, email us at quotes@seawayprojectcargo.com, or call +1 (888) 996-7619. To provide an accurate quote, we need: cargo dimensions and weight, origin and destination, desired timeline, and any special requirements.

Our comprehensive quotes include: origin charges and handling, ocean/air freight costs, destination charges, customs clearance fees, inland transport, insurance recommendations, and estimated transit times. We provide fully transparent pricing with no hidden fees.

We offer flexible payment terms based on the project scope and customer relationship. Standard terms include: prepaid for first-time customers, net 30 days for established accounts, milestone payments for large projects, and letters of credit for international transactions.

We offer comprehensive cargo insurance through leading underwriters covering: all-risk marine insurance, inland transit coverage, loading/unloading coverage, and delay insurance. Coverage can be tailored based on cargo value, route risk, and customer requirements.

Lead time depends on complexity, origin/destination, and equipment availability. Standard flat rack shipments need 2-3 weeks, heavy lift or breakbulk requires 4-6 weeks, complex multimodal projects need 8-12 weeks, and charter vessels require 6-8 weeks.

Transit times vary by route and mode. Examples: US Gulf to Europe takes 14-18 days by sea, US West Coast to Asia takes 12-16 days, US to Middle East takes 25-35 days, and inland US transport is typically 3-7 days depending on distance.

Yes, we provide full customs brokerage services including: import/export documentation, duty and tax calculations, AES filing, ISF filing, certificate of origin processing, and FDA/USDA coordination when required.

Our permit team manages all necessary authorizations including: overweight/overwidth road permits (all US states), bridge and tunnel restrictions, utility company notifications, police escort coordination, and route surveys.

Required documents typically include: Commercial Invoice, Packing List, Bill of Lading or Airway Bill, Certificate of Origin, ISF (Importer Security Filing), and any required permits or licenses.

We work with all Incoterms 2020 including: EXW, FCA, CPT, CIP, DAP, DPU, and DDP for any mode, plus FAS, FOB, CFR, and CIF for sea freight. Our team can advise on the most appropriate Incoterm for your specific shipment.

Yes, we handle hazardous cargo in compliance with IMDG Code (ocean), IATA DGR (air), and DOT regulations (inland). This requires: proper classification, approved packaging, hazmat declarations, placard and labeling, and trained handlers.

Track your shipment through our online portal using your booking reference or B/L number. You'll see: current location and status, milestone completions, estimated arrival dates, and document availability.

We provide proactive communication throughout the shipping process including: departure notifications, arrival notices, customs clearance updates, delivery scheduling, and proof of delivery via email.

In the rare event of damage: document everything immediately with photos, note issues on delivery receipt, contact us within 24 hours, and we'll guide you through the claims process. With our cargo insurance, you're protected.

We monitor all shipments proactively and alert you to potential delays. If delays occur, we immediately notify you with new ETAs, explain the cause, explore expedited alternatives when possible, and keep you updated until delivery.